A lot of LG TVs eventually run into the same issue: they have sound, but no picture.
There are multiple cases of LG TV owners claiming to have experienced this issue, with some stating it’s been an issue for months!
Fortunately, there is a quick solution that should fix about 80% of LG TVs that have sound but no picture.
How To Fix An LG TV With Sound But No Picture
If your LG TV has sound but no picture, you need to soft reset it. Unplug the television and wait a minute. While the TV is unplugged, be sure to press and hold the power button for 30 seconds. After the minute is complete, plug the LG TV back in, and the picture should show!
Power Circle Your LG TV
Although it may seem obvious, unplugging your LG Smart TV from the wall outlet is the best way to get the picture back on your television.
But it will only work if you wait an entire minute after unplugging the television, so be patient.
While the TV is unplugged, you’ll want to press and hold the power button on your television (not remote control) for 30 seconds.
This helps remove any leftover power inside the TV’s capacitors and allows the TV to soft reset itself!
NOTE: This is more effective than just turning the TV on and off.
After waiting 60 seconds, plug the TV back in, and you should see the picture on your television again!
If you still have issues, try the other solutions we will cover.
Check The HDMI Connections
Another way to fix picture problems on your LG TV is to check the HDMI connections.
Make sure that every HDMI wire is tight on the television and the device you’re using to stream!
It’s an issue that’s becoming more and more common with the release of new streaming devices, and there are a few different issues that could arise.
HDMI connection issues are caused by various reasons:
- Loose HDMI wire
- Faulty HDMI cable
- Broken HDMI port
Once your connection is secured, double check your on the right input source and the picture should show perfectly!
NOTE: If you don’t know which input to use, check the back of your television and see which port the cord is plugged into.
Test The Backlight
If you’re still hearing audio without any picture from your television, it may be an issue with one of the LED power strips on the backlight.
To find out if this is the case, turn your television on and follow these instructions.
You want to grab a flashlight (the one on your phone is fine) and shine it close to the TVs screen.
If you see a dark image, it means your screen is on but the backlight is broken.
Oddly enough, this happened to the first laptop I ever owned. It worked, but the backlight gave out and I’d only be able to see it with a flashlight!
If you determine it to be a backlight issue, I’d recommend contacting LG TV support for further assistance.
If your backlight is working properly, you may be having issues with the screen of your LG TV.
There are multiple different types of issues you may be having, and they can be difficult to diagnose and fix, so it’s best to contact LG TV support for further assistance.
Whether the screen is flickering or showing static, they’ll be able to identify the issue better than a non-professional.
Contact LG TV Support
If you’ve tried everything above, it may be time to contact LG TV Support.
They’re available seven days a week, from 8 AM to 9 PM EST, and can be contacted in a few different ways:
- Call: 850-999-4934 or 800-243-0000
- Live chat: LG Online Chat
- Email: Email Customer Support
- Social Media: Facebook or Twitter
NOTE: Shortest wait times are typically between 11 am – 5 pm EST.
Check Your LG TV Warranty
You should check if you have a warranty if you’ve exhausted all of the options above with no luck.
When you click the link, you’ll have to enter a few pieces of information so they can determine whether or not your warranty covers it.
It’s worth a try — they even offer in-home services for specific issues.
Factory reset the LG TV
To factory reset your LG TV, click the Settings button on your remote then go to All Settings > General > Reset to Initial Settings. Your TV should power off and on and display the setup screen as if you just bought the TV.
When done correctly, your TV will be restored to the settings it came with when you first purchased it.
This means you’ll have to reconfigure your settings and reinstall any applications onto your device.
Those are the easiest ways to fix an LG TV that has sound but no picture.
Here are the causes (and fixes) to this specific issue:
- Power cycle your television
- Check the HDMI connections
- Test the backlight
- Screen issues
And if none of those solutions helped, here’s what to do next:
- Contact LG Support
- Check your warranty
- Factory reset the LG TV
- Purchase a new television
And if your LG TV has no sound at all, this guide will help you fix it.
Hope you found the article helpful! 🙂
Hi, I’m Samuel Park. I’ve worked in tech for over 12 years, and I founded TechMaestro to help you with your tech issues. Hope you find the site helpful 🙂