Why Isn’t Vizio SmartCast Working? (The Most Common Fix!)

If you’re having issues with SmartCast on your Vizio TV, we’ll be able to assist you and get it working in no time.

We’ve seen all of the errors, things like “Smartcast Starting Up, Please Wait” or “Smartcast TV Not Available.”

Here’s the most common fix for Vizio SmartCast not working as intended.

How To Fix Vizio SmartCast Not Working

If Vizio SmartCast isn’t working, you’ll first want to power cycle your Vizio TV. To begin this power cycle, unplug your television from the power outlet for an entire minute, then press and hold the button for 30 seconds while it’s unplugged. Plug the television back in, turn it on, and the soft reset should fix it.

If you’re still having issues, you may need to repeat this process a couple of times, and if that doesn’t work, try the hard reset options below.

Soft reset the Vizio TV

If the power cycle didn’t fix your Vizio SmartCast issues, you should try the soft reset in the menu.

Here’s how you can do this:

  • Press the “Menu” button on your remote control.
  • Click “System” then “Reset & Admin”
  • Choose “Soft Power Cycle”

This is another way to refresh the cache and memory inside your Vizio TV, which fixes most issues, like AirPlay not working on Vizio TV for example, before trying other troubleshooting.

Test the internet connection

After trying both soft reset solutions, testing and resetting the internet connection is the next logical step.

Head on over to your router (and modem) to make sure the lights are green and not showing a red/, orange, or yellow color.

On top of that, you can use your phone, computer, or tablet to check if the internet works.

If you’re having internet issues, unplug the router and modem for 60 seconds before plugging them back in to reset the connection.

RELATED POST: Vizio TV Not Connecting To WiFi? (Here’s The Common Fix!)

Factory reset the Vizio TV

Factory resetting your TV will restore it to the settings it had when you first purchased it. While your account settings and apps will be deleted, it should help fix your sound issue.

With a remote

  1. Turn the TV on.
  2. Press the Settings icon on your remote.
  3. Select System.
  4. Choose Reset & Admin from the menu.
  5. Click Reset TV to Factory Defaults.

Your TV will automatically restart and display the setup screen as if you just bought the TV.

Without a remote

  1. Find the power button (located on the back or bottom of the TV).
  2. Turn the TV on.
  3. Press and hold the power button for 15 seconds.

If this doesn’t work, you’ll have to find the menu option using the control panel buttons.

  1. Open the Settings/Menu.
  2. Select System.
  3. Choose Reset & Admin from the menu.
  4. Click Reset TV to Factory Defaults.

Update the TVs software

If you haven’t updated the software on your Vizio Smart TV, the sound issue may be caused due to this.

That’s one of the many reasons to make sure you’re using the latest software update.

When your Vizio TV is connected to the internet, it should automatically scan and install software updates when they release.

But if that isn’t the case, you’ll want to update your TVs software manually:

  1. Press the Home button on your remote control.
  2. Click the Settings icon.
  3. Select System.
  4. Choose Check for Updates from the menu.

NOTE: While you’re in this menu, you can check for updates manually.

Contact Vizio’s support

If you’ve tried all of the troubleshooting fixes above and still have SmartCast issues, it’s time to contact Vizio’s support team.

They’re available seven days a week, from 8 AM to 8 PM CST, and can be contacted in a few different ways:

  • Call: 1-844-254-8087
  • Live Chat: Chat Now

NOTE: The shortest wait times are Monday – Friday, 1:00 PM – 5:00 PM CST

Check Your Vizio TV Warranty

You should check if you have a warranty if you’ve exhausted all of the options above with no luck.

When you click the link, you’ll have to enter a few pieces of information so they can determine whether or not your warranty covers it.

It’s worth a try — they even offer in-home services for specific issues.