If you’re having any issues with your LG TV, the first thing you should do is try factory resetting the device.
No matter what year or model TV you own, it’s a relatively simple process and should only take a few minutes.
Let’s get right into how to reset your LG Smart TV.
How To Reset Your LG TV With A Remote
If you want to factory reset your LG TV, click the Settings button on your remote then go to All Settings > General > Reset to Initial Settings. Your TV should power off and on and display the setup screen as if you just bought the TV.
When done correctly, your TV will be restored to the settings it came with when you first purchased it.
This means you’ll have to reconfigure your settings and reinstall any applications onto your device.
NOTE: All account settings and applications will be removed when you factory reset your LG TV, so be careful before you reset the device!
How To Reset Your LG TV Without A Remote
You can factory reset your LG Smart TV even if you don’t have the remote control.
To do this, you want to first find the power button on your LG TV. It should be located on the back or near the bottom of your device.
Once you find the power button, you’ll want to turn the TV on. Then, click and hold down the power button for about 15 seconds.
If nothing happens, there’s one other way you can do this without a remote or any external device.
- Use the buttons on your TV’s control panel to navigate to Menu.
- Click All Settings.
- Select General.
- Press and confirm Reset to Initial Settings.
And if you cannot access or find these buttons on your LG TV, there are a few other ways you can navigate the LG Smart TV’s menus.
- Plug in a USB keyboard or mouse.
- Download the LG ThinQ app on your smartphone.
- Connect a universal remote to your LG TV.
NOTE: The LG ThinQ app only works if you have a Smart TV. The other options work on any LG TV series or model.
When To Reset Your LG TV
Resetting your LG TV can fix many common issues you’re having.
You don’t want to do this too often because re-downloading applications and re-entering account information is a hassle.
So it’s best to try to restart your TV first then factory reset if necessary.
And if you’re having that many issues with your TV, it may be time to contact LG support or invest in a new TV.
Here are the most common reasons to factory reset your LG TV.
The TV won’t connect to WiFi
You’d want to factory reset your LG TV when it won’t connect to WiFi.
A factory reset will usually solve this problem, but be sure to check your modem and router first.
Unplug the modem and the router for a minute, then plug them back in.
Still not fixed? Try disconnecting and reconnecting the TV from WiFi in the TV’s settings before factory resetting it!
The TV keeps turning on and off on its own
If your LG TV is constantly disconnecting or turning off randomly, it may be time for you to factory reset it.
Most likely, it’s a software or network issue that can be solved by factory resetting the TV.
The TV is having issues after an update
Have you recently updated your LG TV and noticed it’s having problems?
Well, it may have been caused by the update!
Try factory resetting your TV, the new software might run perfectly fine after.
NOTE: Smart TVs get automatically updated from time to time, so even if you didn’t manually update the software, it may have been updated on it’s own.
You purchased a used TV
If you purchased the LG TV used, the first thing you should do is factory reset it.
This will erase all of the previous owners’ settings and applications, giving you a fresh start.
Now, you can join your WiFi network, download your favorite apps, and get the settings right for you!
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What’s the difference between factory resetting and restarting your LG TV?
As we said earlier, there is a difference between restarting and factory resetting your LG TV.
Restarting your LG TV will be a soft reset and can fix various issues.
On the other hand, factory resetting your LG TV will act as a hard reset and delete all the information off your device.
NOTE: It’s recommended to restart your LG TV before going ahead and factory resetting it.
If you want to restart (soft reset) your LG TV, here’s how you can do so:
- Unplug the TV for 60 seconds.
- While it’s unplugged, press and hold the power button on the TV for at least 30 seconds.
- Plug the TV back in.
This won’t work if you hold the power button on your remote control; you need to press the button on your TV.
Your TV should now be soft reset; hopefully, any issues you had are fixed.
How to reset apps on an LG Smart TV
All LG Smart TVs come loaded with popular streaming applications like Netflix, Hulu, or Peacock.
Unfortunately, from time to time, these apps will freeze or crash unexpectedly.
If this happens to you, here are a few fixes that should be able to help you.
- Restart the TV: Unplug your LG TV for 60 seconds, then hold down the power button on your TV for 30 seconds before plugging it back in.
- Update the TVs software: Click the settings button on your remote, then choose All Settings > General > About This TV > Check for updates.
- Delete the app: You can simply delete the app that’s having issues and redownload it in the LG Content Store.
- Factory reset the TV: Click the settings button your remote, then choose All Settings > General > Reset to Initial Settings.
Check out the official LG TV Manuals
If you’re still having trouble resetting your LG TV, you should try searching the user manual.
You can find the exact model number on the back of your TV.
Once you find it, check out LG TVs manuals here and find the right one.
NOTE: To save time, search the user manual for the words “factory reset” and it’ll bring you to the instructions for your exact LG TV model.
LG TV Support
If you haven’t been able to reset your LG TV yet, it’s time to contact LG’s support team.
They’re available seven days a week, from 8 AM to 9 PM EST, and can be contacted in a few different ways:
- Call: 850-999-4934 or 800-243-0000
- Live chat: LG Online Chat
- Email: Email Customer Support
- Social Media: Facebook or Twitter
NOTE: Shortest wait times are typically between 11 am – 5 pm EST.
That’s everything you need to know about resetting your LG Smart TV.
It’s best to restart your LG TV before factory resetting it to see if that fixes the issues.
If not, you’ll probably be stuck doing a factory reset.
Although the process varies by model and year, the basics stay the same:
- Click the Settings button on your remote control.
- Select All (Advanced) Settings.
- Choose General then Reset to Initial Settings.
This should fix any problems you’re having, and if not, check out the LG TV manuals or their support line for further assistance.
Hi, I’m Samuel Park. I’ve worked in tech for over 12 years, and I founded TechMaestro to help you with your tech issues. Hope you find the site helpful 🙂