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Hisense TV Not Connecting To WiFi? (Try This Fix FIRST!)

By • September 15, 2023

A lot of Hisense TVs run into the same problem: they won’t connect to WiFi.

There are quite a few Hisense TV owners claiming to have this issue, with some stating it’s been a problem for months or even years!

Luckily, there is a quick solution that should fix about 80% of Hisense TVs that won’t connect to WiFi.

How To Fix A Hisense TV That Won’t Connect To WiFi

If your Hisense TV won’t connect to WiFi, you must reset it. Disconnect your TV from the wall and wait one minute. While the device is unplugged, press and hold the power button for 30 seconds. Then, wait a minute and reconnect your TV’s power cable.  The TV will softly reboot, and the WiFi should work as intended!

Unplug your TV from the Wall

For starters, if you have no sound on your Hisense TV, you’ll want to unplug the television from the wall outlet, which should fix the problem for about 80% of you.

Unplugging our Hisense television from the wall outlet to reset the WiFi.

While doing this, be sure to wait the entire minute before plugging it back in, or else it won’t work properly.

Once the television is unplugged from the wall outlet, find and hold the power button on your TV for 30 seconds, which is usually near the bottom or back of the TV.

NOTE: You must hold the power button on your television (not the remote control) for this to work.

Your TV will perform a soft reset cycle and use any remaining battery life, which is more effective than turning your television off and on.

After 60 seconds, reconnect the TV’s power cord; the sound should work perfectly now.

If you’re still having issues, we have a few other solutions worth trying.

Can’t Find Network

For those who can’t find the WiFi on the network list, you’ll want to do the following:

  • Check and see if the router and modem are turned on.
  • Make sure the router is close enough to the TV.
  • Unplug the router and modem for 30 seconds each, then plug them back in.

Unreliable WiFi Connection

Try these quick fixes if you can establish a WiFi connection, but it’s unreliable.

  • Use an ethernet cable for a more robust, wired connection.
  • Move your wireless router closer to the television.
  • Check if any USB devices are connected to the TV, which are known to cause connection issues.
  • Monitor any devices which could mess the signal up, such as a microwave, wireless speaker, or a radio controlled drone. For other devices that may interfere, check the complete list here.

Clear Network Cache

Another option worth trying is to clear your network cache. This deletes any past network data that may be causing issues, which could fix the issue:

  1. Click the Settings icon on your remote control.
  2. Select Network, then Clear Internet Memory.
  3. Your internet cache will clear, and any app-specific problems should be fixed.

NOTE: This process will also reset your applicationss to their default settings.

Incorrect Password

An incorrect WiFi password will make it so you can’t connect to the internet.

Make sure you’re typing the password correctly since it’s case-sensitive and won’t work otherwise.

Update Your Hisense TV

Next on the list is to update your Hisense Smart TV software. The instructions will vary based on your device’s operating system, so we separated them below for your convenience.

How to Update a Hisense Android TV

To update your Hisense TV running Android OS, you’ll want to do the following:

  1. Click the Settings icon on your remote control.
  2. Select Device Preferences, then About.
  3. Choose System Update, then select Check for Updates.
  4. Now, confirm that you want to update your device.

How to Update a Hisense Roku TV

To update your Hisense TV running Roku OS, you’ll want to do the following:

  1. Click the Settings icon on your remote control.
  2. Select System, then System Update.
  3. Press Check Now and give it a few seconds.
  4. Now, confirm that you want to update your device.

How to Update a Hisense Google TV

To update your Hisense TV running Google OS, you’ll want to do the following:

  1. Click the Settings icon on your remote control.
  2. Select System, then About.
  3. Choose System Update, then select Check for Updates.
  4. Now, confirm that you want to update your device.

No Internet Access

If you’re able to join the network but you receive a message saying there’s no internet access, it may be an issue with your internet service provider (ISP).

Check the WiFi connection on another device, like a computer, smartphone, or gaming device to see if it works.

If not, call your ISP, and they should be able to help you out.

Update the TVs date and time

Since your internet service provider will generate an IP address for a certain amount of time, you may run into an issue on your Hisense TV where the connection breaks, or expires; preventing a connection.

To check on this and fix it, you’ll want to do the following:

  1. Press the Settings icon on your remote control.
  2. Scroll down until you see System and click it it.
  3. Select Time, then Time Zone.
  4. Adjust the settings to the correct date and time you’re currently in.

Update the TVs location

Similarly to the last solution, updating your televisions country location to your current country can help too.

Here’s how to update the Hisense TV location:

  1. Press the Settings icon on your remote control.
  2. Scroll down until you see System and click it it.
  3. Select Language and Location, then Location.
  4. Adjust this to the country you’re currently in.

Factory Reset Your Hisense TV

If you’ve exhausted the other options on this list, the next step is to factory reset your Hisense TV. Use the following instructions depending on which operating system your device is running.

This will cause all of your personal information and downloaded apps to be erased, so make sure you have whatever you need on a different device.

How to Factory Reset a Hisense Android TV

  1. Click the Settings icon on your remote control.
  2. Go to Device Preferences, then Reset.
  3. Select Reset again then confirm by pressing Erase everything.
  4. Your device will factory reset and then restart shortly after.

How to Factory Reset a Hisense Roku TV

  1. Go to the Settings menu.
  2. Choose System, then Advanced system settings.
  3. Select Factory reset, then press Factory reset everything.
  4. Enter the code on your screen, and the process will begin.

How to Factory Reset a Hisense Google TV

  1. Click the Settings icon on your remote control.
  2. Go to System, then Reset.
  3. Select Factory reset then follow the on-screen prompt to finish the process.
  4. Your device will factory reset and then restart shortly after.

WiFi Alternatives

If you’re unable to fix your Hisense Smart TVs WiFi issue, there are a few other ways to connect your device to the internet.

Ethernet or wired connection

One of the best ways to connect to the internet is by using a wired, ethernet connection.

This provides a more stable, faster connection that works whenever the router is on and connected.

Streaming device

If you’re deadset on using WiFi, a streaming device like the Fire TV or Apple TV is a great option.

They’ll allow you to stream any of your favorite shows or movies straight to your Hisense TV, even if the television isn’t connected to the internet.

Gaming console

If you have a gaming console sitting around, like the PS5 or Xbox Series X, you can connect it to the TV and stream your favorite content that way instead.