Most Hisense Roku TV Remotes eventually have the same problem: they stop working suddenly.
There are countless cases of Hisense Roku TV owners claiming to have experienced this issue, with some claiming it’s been a problem for years!
Fortunately, there is a quick fix that should fix about 80% of Hisense Roku TV Remotes that don’t work.
How To Fix A Hisense Roku TV Remote That Isn’t Working
If your Hisense Roku TVs remote control isn’t working, take off the battery panel, remove the batteries, and hold down the power button for at least 30 seconds. Once you’re done, press all of the buttons on the remote a few times. Lastly, try a new set of batteries, and you should be good to go.
You can try this multiple times if it doesn’t work immediately. And if you’re still having trouble after that, try our other troubleshooting solutions.
Remove batteries from the remote control
On the back of the Hisense remote control, remove the panel covering the batteries and then remove the batteries from it.
Hold down the power button on the remote for 30 seconds, then press it about 5 times after.
NOTE: This will drain any residual power from the remote control and soft reset it.
Now, try putting the batteries back in (if they look okay) and see if it works — if not, try a new set of batteries.
Make sure the IR sensor is working correctly
Like most other brands, Hisense Roku TV remotes send signals to the TV using an infrared (IR) light.
This is how the television understands your remote control input and what to do.
The IR sensor is typically near the bottom left of your television but sometimes near the bottom right of your television.
To make sure it’s working properly, try this:
- Have your remote control, a smartphone, and your television handy.
- Open the camera app on your phone and look at the remote through the screen.
- Press a few different buttons on the remote control.
- If you see a red light, the remote works fine, and it may be an issue with the IR sensor.
- If you don’t see a red light, the remote may be defective, or the batteries may be dead.
NOTE: It’s important to make sure nothing is blocking the IR sensor on the TV.
Something in the way of the IR sensor, whether it’s a wall, electronic, or something else, could interfere with the signal.
If that’s the case, make sure to move around your setup until the IR sensor is in a spot where the remote control can see it.
Press all buttons on the remote control
This one will sound peculiar at first, but you must try this step.
It’s common for the buttons on a remote control to get stuck, so pressing all the buttons rapidly will help eliminate any jams causing issues or draining your batteries.
And if that didn’t work, put the remote face-down on a flat surface and press down on it a few times.
Power-cycle your Vizio TV
If those settings didn’t fix the issue, the next step is to try resetting your Hisense Roku TV without a remote.
The process is pretty simple. First, disconnect your TV from the wall and wait 60 seconds. Then after a minute, plug your TV back into the outlet.
This will give your Hisense Roku TV a soft reset and fix any lingering issues your television is having.
NOTE: This is more effective than just turning the TV on and off.
Check for Liquid Damage
Liquid Damage is a common occurrence that can cause your remote control to no longer work.
If liquid has entered the remote, it can cause an array of issues such as battery damage or the inability to click buttons on the remote control.
Now, there are two options to solving this: fixing the remote control (DIY), or purchasing a replacement (we’ll cover this more later).
To fix the remote, you want to remove the batteries and then hold down the power button on the remote for 30 seconds.
After this, you’ll want to carefully clean the remote by dipping a q-tip in 99% isopropyl alcohol and wiping down where the water damage has occurred.
This can be tricky so take your time, be extra careful, and contact Hisense technical support if you have any specific questions.
Contact Hisense Customer Support
Still no luck? Try contacting Hisense customer support.
They may offer more help for your particular model, or even have a recommendation not listed in this post, such as replacing internal components like your power supply.
If the issue can be resolved over the phone or by sending your TV in for service, the Hisense customer service staff may be able to assist you.
And if they aren’t able to help you with the issue, it’s worth asking about your warranty to see if it’s covered.
Purchase A Universal Remote Control
If none of the other solutions worked, you can buy a replacement remote control from the store.
You’ll want to pick up a universal remote and make sure it works with Hisense TVs before purchasing (almost all of them do).
Then, set it up using the instructions provided.
If you’re asked for a code, enter 0000.
Hi, I’m Samuel Park. I’ve worked in tech for over 12 years, and I founded TechMaestro to help you with your tech issues. Hope you find the site helpful 🙂