In this post, I’ll teach you how to fix the Disney Plus app on your Vizio Smart TV in under 10 minutes.
When you’re done, you’ll be able to stream your favorite Disney Plus videos directly on your Vizio television without any issues.
How To Fix The Disney Plus App On A Vizio TV
If the Vizio Disney Plus app isn’t working, you must reset it. Disconnect your TV from the wall and wait one minute. While the device is unplugged, press and hold the power button for 30 seconds. Then, wait a minute and reconnect your TV’s power cable. The TV will softly reboot, and the Disney Plus app should work on your Vizio TV.
Power cycle your Vizio TV
One of the most common methods for fixing an issue with the Disney Plus app on your Vizio TV is to unplug it from the wall outlet, although it may seem obvious.
Be patient and make sure you wait 60 seconds before plugging it back in.
While the TV is unplugged, locate and press the power button on your TV for 30 seconds, which is typically found on the bottom or back of the TV.
NOTE: You must hold the power button on your TV, and not the remote control for this to work properly.
This is more efficient than turning your TV on and off because it will cause your TV to do a soft reset and use up any remaining battery life.
After a minute, reconnect the TV’s power cord, and Disney Plus should work after you launch the application!
This fix should work for most of you, but we have a few other suggestions if it doesn’t.
Soft reset your Vizio TV
If the power cycle didn’t fix your Disney Plus app issues, you should try the soft reset in the menu.
Here’s how you can do this:
- Press the “Menu” button on your remote control.
- Click “System” then “Reset & Admin”
- Choose “Soft Power Cycle”
This is another way to refresh the cache and memory inside your Vizio TV, which fixes most issues before trying other troubleshooting.
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Check if Disney Plus is down
If the Disney Plus app still isn’t working on your Vizio television, double check to make sure the Disney Plus servers aren’t down.
This doesn’t happen often but can happen to any web server.
To check this, you have a few different options:
- Open the Disney Plus app on your tablet or smartphone and see if it works
- Check the Disney Plus account on social media like Twitter or Facebook.
- Visit DownDetector to see if others are reporting similar problems.
Reset your router and modem
After trying both soft reset solutions, testing and resetting the internet connection is the next logical step.
Head over to your router (and modem) to ensure the lights are green and not showing a red/, orange, or yellow color.
On top of that, you can use your phone, computer, or tablet to check if the internet works.
If you’re having internet issues, unplug the router and modem for 60 seconds before plugging them back in to reset the connection.
Update your Vizio TV
Not having your Vizio Smart TV updated can cause an array of issues, the Disney Plus app not working being one of them.
While your Vizio TV should be automatically updating, you may have to manually update it:
- Press the Menu icon on your remote.
- Select System then Check for Updates.
- Choose Check for Updates.
Your TV will automatically search for any available updates, and install the newest version available.
You can also manually update your Vizio TV by entering your model number on Vizio’s support page, downloading the update onto a USB flash drive, then inserting the USB into your TV.
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Factory reset your Vizio TV
If the power cycle didn’t fix the Disney Plus app issues on your Vizio TV, it might be time to factory reset the device.
Before doing so, make sure you know that factory resetting your Vizio Smart TV will delete all account settings and applications.
Here are the instructions on how you can factory reset your Vizio TV.
With a remote
- Turn the TV on.
- Press the Gear icon on your remote.
- Scroll until you see System and click it.
- Choose Reset & Admin.
- Select Reset TV to Factory Defaults.
NOTE: If you’re asked to enter a code,enter 0000.
Without a remote
- Press and hold the power button for 10 seconds.
- Click Menu.
- Navigate to System.
- Choose Reset & Admin.
- Select Reset TV to Factory Defaults.
If this doesn’t work, you’ll have to use the buttons on the device to navigate the menu.
And if that’s not working, here are a few other solutions to try:
- Plug in a USB keyboard and use it to navigate the menu.
- Download the Vizio Mobile app on your smartphone.
- Use a universal remote and connect it to your TV.
NOTE: When done correctly, your Vizio TV should power off and on and then display the initial setup screen.
Hi, I’m Samuel Park. I’ve worked in tech for over 12 years, and I founded TechMaestro to help you with your tech issues. Hope you find the site helpful 🙂